What is your return/exchange policy on tickets? We do not offer refunds on tickets. All sales are final. However, we can exchange tickets from one performance to another with prior notice of the specific show the tickets were purchased for.

Is there a service fee when purchasing tickets? There is a service fee which covers the ticket company fee of $1.00 and credit card fees at approximately 3%. Fees are $2.00 for Student/Seniors and $3.00 for our General Reserved Tickets.

What is a Star Pass? Our star pass (flex pass) is approximately 20 percent discount on bundles of 4, 8 or 16 tickets. These tickets never expire, and can be used in any combination for our regular or summer season theatrical productions. We also offer a Concert Pass bundle of 3 or 5 tickets for $30 or $50 off respectively. Concert Pass tickets never expire, and can only be used for Axiom Concert Tickets. Learn more and purchase Star Passes here.

Do I need to purchase a ticket for my child? Yes, everyone requires a ticket regardless of age. Children under four years of age are discouraged from attending except for events specifically geared towards children, such as our summer Axiom Children’s Theatre performances.

Do you offer buyouts or group discounts? Yes! Contact nhill@axreptheatre.com or cmceachen@axreptheatre.com for more information.

Do you have regular box office hours during the day? We are an all volunteer organization and as such, the box office is not always open during the day. We do have a box office manager that can arrange to be at the theater at a designated time to sell tickets in person. Please contact our Box Office at boxoffice@axreptheatre.com to make an appointment or call our box office at (530) 605-0500 and leave a voicemail. We will get back to you ASAP.

Can I purchase tickets at the door on the day of the event? If there are still tickets available to purchase on the day of the event, you may purchase them in person at the box office. Some shows sell very quickly and do not always have tickets available on the day of the show, so we suggest you buy tickets ahead of time. The box office is open one hour prior to showtime.

Do you offer discounted matinees during the week for K-12 students? Yes! Are you a teacher or school employee wanting to bring students to the theatre? Contact our Educational Outreach Coordinator Ann Marie Lockamy at alockamy@axreptheatre.com

Do you offer classes/shows for school age children? Yes! Axiom Children’s Theatre is our annual youth summer theatre camp, intended for children in grades 3-8. For more information, visit our youth programs page.

Where is your theatre located? We are located at 2613 Bechelli Ln. in Redding CA. The entrance to the theatre is on the same side of the building as West Marine, on the opposite side of Country Bowl. Please call our box office at (530) 605-0500 if you need assistance.

How early should I arrive for a show? You should aim to arrive at the theater at least 30 minutes before the performance is due to begin. This will give you enough time to go through security, find your seats and grab a drink before the show begins. The box office and lounge are open one hour before showtime.

Is there a dress code? There is no official dress code for patrons at Axiom. Our patrons' dress ranges from casual to business wear to cocktail attire, depending on the occasion. Wear what makes you feel comfortable. At some shows, such as The Rocky Horror Show, we encourage patrons to dress up for the occasion!

Are there refreshments available? Axiom operates concessions in our Looking Glass lounge. We offer a selection of wine, beer, cocktails, and a special cocktail for each show, non-alcoholic beverages, and light snacks including nuts, chips, cookies, and our signature cupcakes. The Looking Glass Lounge will be open one hour before the start of the performance, at intermission, and remains open for 30 minutes after curtain to meet the actors. The Looking Glass Lounge accepts cash and credit cards. All food and beverages can be enjoyed in the theater, in the lobby or on the patio. No outside food or beverages are allowed in the theater unless prior arrangements have been made with the Head of House or Lounge manager.

Do you allow entry after the performance has begun? Latecomers are seated based on the specifics of each particular show and, occasionally, late seating is entirely prohibited based on the nature of the performance or at the discretion of the show producer. Generally, our usher staff works to assist with late seating at appropriate intervals in the show so as not to disturb the performers or other patrons. We ask our patrons to arrive at least 15 minutes before the show starts to assist us in starting the show on time. We will not delay the start of the show for latecomers.

Where do I park? Axiom does not own or operate its own parking lot – all parking is public and shared with other businesses in the complex. We ask that while neighboring businesses are open that patrons refrain from parking in their parking area. Please observe and follow parking signs to assure that your vehicle is parked in the appropriate areas. Please be aware that Axiom, other businesses, and/or the owners of the building will not assume any liability for loss or theft of belongings inside a vehicle or for any damage or theft of patron vehicles.

What are your security procedures? The safety of our guests, visiting artists, and staff is a top priority and event security is handled on a per-event basis. At this time, we do not allow large bags (backpacks, oversized totes, luggage, etc) in the auditorium and ask that patrons refrain from bringing them to the venue. Random bag checks may be performed at the discretion of management. Materials such as props, beverages, cigarettes, or e-cigarettes are not permitted inside the theatre. Patrons are allowed to smoke in our outdoor courtyard adjacent to the lounge.

What is your health and safety policy? In line with current mandates, we do not require proof of vaccination or a negative COVID test to enter Axiom Rep. You are more than welcome to wear a mask for extra protection. Policy is subject to change.

How can I sign up to volunteer? Visit our volunteer tab for more information.

What does a box office volunteer do? Our box office volunteers are responsible for selling tickets to our patrons, checking in pre-sale and will call tickets before the show, and managing the house before, during and after the show. The box office is open during the day and 1.5 hours prior to the start of the show. Scheduling will be handled according to our volunteer availability.

What does an usher do? Ushers are responsible for leading patrons to their assigned seats before the show, and for cleaning up the auditorium after a show. Ushers are expected to arrive 1.5 hours before their scheduled performance.

Are there volunteer opportunities for backstage and production work? Yes, we offer volunteer opportunities in the following departments: Backstage Crew, Lighting, Sound, Scenic Building, Costumes, and Media/Marketing. Visit our volunteer tab to indicate your interest in one of these areas.

Is your venue wheelchair accessible? Axiom Repertory Theatre is wheelchair accessible, and we are generally able to make accommodations as necessary with advance notice. Please let us know at the time of your ticket order if you have any special needs and we will work with you in order to help make your visit comfortable and enjoyable.

I am attending with someone who has mobility issues. Is there a place where I can drop them off close to the front? Guests may be dropped off in front of the theatre and use easy ramp access to the theatre lobby entrance.

Do you offer assisted-listening devices? Yes, audio devices are available for loan, free of charge, at the bar/concession stand. Patrons will need to leave their ID or a major credit card until the equipment is returned.

I would like to learn more about your organization. Do you have a fact sheet? Yes, click here to view and download it.

Do you have a lost and found? While at a performance, please visit the Box Office if you have lost something. If you realize you have lost an item after leaving the theater, please send an email with a detailed description of the item to our Head of House, Brandon at bnascimento@axreptheatre.com. She will be able to help you locate your item. You may also call our box office at (530) 605-0500 and leave a message with our box office staff.